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Frequently Asked Questions

  • What services does Resume Ninja offer?
    We provide personalized resume and cover letter writing services, carefully tailored to align with your unique career goals and aspirations.
  • How does the process work?
    After submitting the booking form, we will email you within 2 business days to confirm your requirements and provide payment details. Once payment is received, we will gather information to craft a resume that showcases your skills, experiences, strengths, and achievements effectively. You will receive a draft within 5 business days for review. You can request up to 2 rounds of revisions within 14 days. If needed, we can arrange a WhatsApp call for further clarification. Upon final approval, your documents will be sent in Microsoft Word and PDF formats, ready for job applications.
  • How long does it take to receive my resume and/or cover letter?
    The first draft will typically be delivered within 5 business days after we have gathered all the necessary information from you.
  • Can I request revisions?
    Absolutely! Your satisfaction is our priority. You can request up to two rounds of revisions within 14 days of receiving the draft. If needed, we can arrange a WhatsApp call for any clarification.
  • What formats will I receive my documents in?
    Finalized resumes and cover letters will be provided in both Microsoft Word and PDF formats.
  • Are resumes crafted by Resume Ninja optimized for Applicant Tracking Systems (ATS)?
    Yes, all our resumes are designed with ATS optimization in mind to help your application pass through automated screening systems.
  • What if I need my resume urgently?
    We can prioritize urgent orders for an additional fee, depending on our workload. If you need your resume urgently, please inform us before making payment.
  • What if I don’t have much work experience?
    No problem! Our writers are skilled at highlighting transferable skills, education, volunteer work, and other relevant experiences to create a resume that showcases your potential.
  • Does Resume Ninja serve clients outside Singapore?
    Yes, we work with clients worldwide. However, all documents are written exclusively in English.
  • What payment options are available?
    We accept: PayNow and Internet Banking Transfer (Singapore-based clients) PayPal (clients outside Singapore) Once you have submitted the booking form, we will email you the payment details within 2 business days.
  • Can I see samples of Resume Ninja’s work?
    To respect client confidentiality, we do not share resume or cover letter samples.
  • Does Resume Ninja offer a satisfaction guarantee?
    Yes! If our service does not meet your expectations, please contact us so we can address your concerns promptly.
  • Can Resume Ninja guarantee I will be hired?
    We cannot guarantee job offers, as hiring decisions depend on many factors beyond your resume and cover letter. However, we are committed to crafting compelling documents that showcase your strengths effectively.
  • Do you craft resumes from scratch?
    No, our services require you to submit an existing resume. We will enhance and tailor it to highlight your skills and accomplishments.
  • What is Resume Ninja’s cancellation and refund policy?
    We understand that plans can change. Here is our cancellation and refund policy: Before payment: You may cancel your request without any charges if payment has not been made. After payment but before work has begun: If you cancel the service before work has started, you are eligible for a full refund. After work has begun: Once we have started working on your resume and/or cover letter, no refunds will be issued. For any cancellations, please email us as soon as possible. Refunds, if applicable, will be processed within 7 business days from the date of confirmation.
  • What if I am facing financial hardship?
    We understand the challenges of job seeking during difficult times. If you are experiencing financial hardship (e.g., due to retrenchment or illness), please email us. While we cannot offer free services, we are happy to discuss a discounted rate.

Ready to Elevate your Job Application?

Book our services today and take the first step toward landing your dream job!

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